This website is owned and operated by Foto Express Egypt S.A.E. (“Fotoexpress”, “we”, “us”). We are committed to protecting your personal information. This policy explains what we collect, how we use it and the choices you have.
Information we collect
- Contact and order details: name, phone number, email, billing and delivery address.
- Payment information: processed securely by our payment providers; we do not store full card numbers.
- Account information if you create an account.
- Device and usage information such as IP address, browser and pages visited, collected through cookies and similar technologies.
- Communications you send us, such as support requests.
How we use it
- To process, confirm, deliver and support your orders, returns and warranty claims.
- To communicate with you about your orders and account.
- With your consent, to send offers and news; you can unsubscribe at any time.
- To prevent fraud, keep the website secure and improve our services.
- To comply with legal obligations.
Who we share it with
We share information only as needed to run the store: with Shopify (our e-commerce platform), payment and instalment providers (such as valU), delivery companies, and IT and marketing service providers acting on our behalf. We may also disclose information where required by law. We do not sell your personal information.
Shopify
This store is hosted by Shopify, which processes personal information to provide and improve its services. See the Shopify Consumer Privacy Policy.
Security and retention
We use reasonable measures to protect your information, but no system is completely secure. We keep information only as long as needed for the purposes above and our legal obligations.
Your rights
You may ask to access, correct or delete your personal information, or stop marketing messages, by contacting us below.
Changes
We may update this policy from time to time; the latest version is always published here.
Contact
Fotoexpress HQ – 426 Al Haram Street, Nasr El-Din, Giza. Saturday–Thursday, 9:00am–4:30pm (closed Friday). Phone: 0100 6687 125
Fotoexpress Maadi Showroom – 1 Street 257, Maadi, Cairo. Daily, 1:00pm–10:00pm. Phone: 0105 0755 403
Email: info@fotoexpresseg.com