This store is operated by Foto Express Egypt S.A.E. (“Fotoexpress”, “we”, “us”), an authorised DJI distributor in Egypt. This policy applies to all orders placed on this website.
Return window
You may request a return within 14 days of delivery.
Which items can be returned
- Items that are defective, or
- Items that are unopened, unused and still in the manufacturer’s sealed packaging.
Return conditions
- The item must be returned in its original packaging with all accessories, manuals and gifts included.
- The original purchase invoice must be included. Returns without an invoice cannot be accepted.
- Items that are used, damaged, incomplete or not in their original condition will be declined.
Defective items
Items reported as defective are inspected by our Service Center. Inspection usually takes 1–2 working days after we receive the item. If the defect is confirmed, we will repair, replace or refund the item.
Fees
Shipping and processing fees are non-refundable, unless our Service Center confirms the item is defective.
How to start a return
Contact us by phone or email with your order number. You can bring the item to our HQ or Maadi Showroom, or we will arrange collection.
Refunds
Approved refunds are issued to the original payment method. Purchases made with valU or bank instalments are refunded through the same provider, according to its terms.
Warranty
All products are covered by the official DJI manufacturer warranty, according to DJI’s warranty policy for each product. Warranty service is handled through Fotoexpress.
Contact
Fotoexpress HQ – 426 Al Haram Street, Nasr El-Din, Giza. Saturday–Thursday, 9:00am–4:30pm (closed Friday). Phone: 0100 6687 125
Fotoexpress Maadi Showroom – 1 Street 257, Maadi, Cairo. Daily, 1:00pm–10:00pm. Phone: 0105 0755 403
Email: info@fotoexpresseg.com